Help & FAQ

Is there a booking fee?

No. The price shown includes our margin and the taxes and fees the property reports. Nothing is added at checkout.

When is my card charged?

In full, at the moment you complete the payment form. A local tourist or city tax may still be collected by the property on arrival — where a property reports one, it is shown on the rate.

Can I cancel?

Most rooms offer free cancellation and every rate states the exact deadline. Cancel yourself on the My booking page; refunds go back to the card you paid with.

I did not receive a confirmation email.

Check your spam folder first. You can always open your booking on the My booking page with your reference and email address — that is the same record the property has.

Can I book for someone else?

Yes. Enter the guest’s name as it appears on their ID in the guest details step, and your own email address if you want the confirmation.

Do you offer group or long-stay bookings?

You can book up to eight rooms in one search. For larger groups or stays over 30 nights, email booking@staybello.com and we will arrange it directly.

Is my payment secure?

Yes. Payment runs through a Stripe form hosted by our supplier Nuitée Travel. Card details are never sent to or stored on Staybello’s servers.

What currency will I be charged in?

The currency shown in the price. You can change it in the header; the amount is converted by our supplier at the time of booking, so the total you confirm is the total you pay.

Still stuck? Email booking@staybello.com with your booking reference.